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Power. Performance. Stability.
Your multi-channel retail business has an economic engine. Fifth Gear puts it into overdrive. At Fifth Gear, we fuel business growth for ecommerce and catalog retailers. Our outsourced order fulfillment, contact centers, ecommerce technology, and marketing services all add up to one thing – accelerated commerce – for your retail operation.
Your Brand. Our Operation.
At Fifth Gear, we are experts in merging your business goals with the day-to-day realities of managing a direct-to-consumer retail operation. Our facilities are designed to overcome the challenges of product receiving, inventory management, order fulfillment, and delivery logistics. Fifth Gear assists retailers in a variety of industries to maximize efficiencies, scalability, and expertise, without the capital investment it takes to run a successful fulfillment operation.
Most importantly, Fifth Gear will handle your product with care, making certain that your brand is managed with integrity before, during, and after the sale. We only succeed when you succeed.
Your Customer is Our Customer.
You’ve worked hard to build a brand customers can trust. So will we. We know that customer engagement and satisfaction drive your success. Our contact center team will strategize with you to enhance communications and build lasting relationships that encourage buyers to return time and time again.
When Fifth Gear partners with retailers to provide their contact center services, we get down to the important business of creating customers for life. We bring you fully integrated technology and customer care specialists with personal integrity, training, and professionalism.
It’s About Who You Work With.
You bring the business and we’ll provide the technology. Your brand will be supported by Fifth Gear’s proprietary technology platforms. We have a rich history of building the technology behind some of retail’s biggest brands, and we’ve been doing it for nearly 30 years.
At Fifth Gear, clients rely on our fully integrated technology to manage every area of your business, including inventory management, order processing, reporting, and customer service. Your retail operation will have full access to our multi-channel commerce system at no additional cost. As a Fifth Gear order fulfillment client, we manage your ecommerce technology, so you can focus on customer-facing activities.
We’ve Got Your Business on Our Mind.
You’ll soon realize that Fifth Gear is not your typical pick, pack and ship provider. We strategically align our teams with your business goals. With Fifth Gear, you’ll have access to in-house resources to assist you with all facets of your brand marketing, customer engagement, and bottom-line success. Our creative team is skilled in providing retailers with the expertise and tools to help drive revenue. And we ensure that our marketing services are in sync with your order fulfillment operation, making the most of your direct-to-consumer channel.
Whether you’re looking for ecommerce site design, email marketing, or a fully managed online campaign, Fifth Gear’s marketing services team is ready to help.
Fueling Retail Growth
Fifth Gear fulfills the brand promise our clients make to their customers every day. Our mission is to help our clients build high growth, profitable direct-to-consumer businesses. For nearly 30 years, Fifth Gear has served some of the world’s most recognizable brands, along with numerous specialty retailers. We provide a strategic approach to outsourced fulfillment operations, customer contact center services, and ecommerce technology.
We fuel the growth of your ecommerce and catalog channels. Fifth Gear becomes the operational arm of your company, assuring that your brand experience is captured during every client-facing process. The foundation of our client relationship approach is partnership alliance centered on your specific growth goals. You’ll find peace of mind with Fifth Gear managing your day-to-day operational processes with a single no-cost technology solution, all under one roof. We foster a flexible and scalable environment to satisfy peak seasons and market fluctuations. And beyond pick and pack processes, we design customized value-add services to enhance your brand and expand sales opportunities.
Partnership for Success
Partner with Fifth Gear, and you’ll join an elite list of retailers who count on our solutions and expertise to run their day-to-day retail fulfillment. We know what it means to deliver your brand. There’s nothing we’re more passionate about.
Every retailer has unique requirements for delivering an ideal experience to its customers. Take advantage of our outsourced fulfillment or engage us to support your end-to-end operations so that you can focus on growing your business. With Fifth Gear, fulfillment outsourcing just makes sense.
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