So the holidays are over, but the aftermath of record-breaking sales is about to get even crazier for online retailers. The more consumers buy, the more they have to return – and in ecommerce, sometimes the return process and its affect on your inventory management can be greater than when you sold the item in [...]
Continue Reading...Outsourcing your retail fulfillment is a sound business strategy and a great option for many online retailers. But in 2012, as the uncertainty of the economic crisis continues and customers shop with caution after a record-setting holiday season (NRF predicts holiday sales reached a record $469 billion), there is mounting evidence to suggest that retailers [...]
Continue Reading...Think only brick-and-mortar stores are in the holiday hiring mode? Not really, says Forrester Research. According to Shop.org and Forrester’s 2011 State of Online Retailing report, online retailers are increasingly posting “Wanted” signs on their digital storefront in a bid to attract merchandising, design, and analytics talent. With the new year rapidly approaching and with [...]
Continue Reading...A recent survey by Integrated Solutions for Retailers magazine found that 56% of retail executives believe they receive their highest ROI from changes in inventory initiatives. Call me crazy, but with all of the developments we’ve had in 2011, I believe it. The fulfillment process might be a back-end operation, but when you think about [...]
Continue Reading...Yes, the experts have already started the predictions for 2012. After coming off a record-setting Thanksgiving weekend last week, ecommerce merchants are just starting to feel the heat of the Christmas season. To most of them, 2012 may seem more than a year away as opposed to a mere 4 weeks! With that in mind, [...]
Continue Reading...Record-setting sales, mind-boggling fulfillment numbers, contact center lines ringing off the hook – if you’re an online retailer, it’s possible that the holiday season might already be killing you and it’s not even December yet. Or, if you smartly followed some of our holiday preparation tips and learned from your past seasons’ successes and failures, [...]
Continue Reading...As an ecommerce marketer, what are your priorities in the coming year? What is the biggest challenge that you will face, and what technology will you use to achieve your goals? Based on IBM’s research, some of the key areas that are on the brains of online brand marketers include enhancing customer loyalty, integrating their [...]
Continue Reading...What do ecommerce retailers really want from their technology provider? That’s the million-dollar question. Interoperability. Flexibility. Reusability. Today’s online retailers demand that their ecommerce technology providers go beyond just technology – they need to provide solutions that actually help make the sale to their customers! To be a true technology partner in ecommerce, providers have [...]
Continue Reading...In the world of direct-to-consumer retailing, convenience is king. Just like with physical stores, poor customer service will drive customers away from your ecommerce or catalog channel as well. Loyal customers are retained by making purchases easy to make and problems easy to resolve – but when you’re not face-to-face with the customer, how can [...]
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