Contact Center
Contact Center
Your Customer is Our Customer.
You’ve worked hard to build a brand customers can trust. And so will we.
When Fifth Gear partners with clients as their outsourced contact center of choice, we employ every possible advantage for our customers, including technology that’s fully integrated with your order fulfillment operation, nearly 30 years of experience serving ecommerce and catalog retailers, and customer care specialists who get down to the important business of creating customers for life.
At Fifth Gear, we strategize with clients to leverage strengths, enhance communication, and build lasting relationships that encourage your buyers to return time and time again.
The relationship begins simply enough: it’s your company, your customers and your vision. Fifth Gear is here to support you. We spend valuable time understanding the subtle nuances of your market, your products, your values and your customers. From this discovery process comes a host of expert services and customized contact center solutions designed to integrate seamlessly with your retail business.
Services to Build Your Business
- Inbound Orders
- Backorder Requests
- Cross-sell & Up-sell
- Save the Sale
- Product Inquiries & Support
- IVR & Custom Voice Branding
- Satisfaction Surveys
- Order Status, Shipping & Tracking
- Direct Mail Follow-up
- Custom Email Templates
- Billing Inquiries
- Returns
- Warranty & Rebate Processing
- Email Customer Service
- Live Chat
Where It All Happens
Most importantly, our contact centers are under the same roof as your order fulfillment operations, giving them complete and timely access to warehouse and accounting support whenever needed.
