Over the last 30 years of serving ecommerce and catalog retailers, our customer care team has truly mastered the art of creating a phenomenal customer experience. Your dedicated care agent works as your on-site advocate and brand evangelist. They are dedicated to supporting you and your customers in any way possible.

Our Mission

Fifth Gear fulfills the brand promise our clients make to their customers every day.

Outsourcing Doesn't Need to be a Dirty Word

It's not uncommon for people to think that "outsourcing" your customer care means sending calls overseas and an overall lower customer satisfaction level. Unfortunately, in our market, this way too often is true.

At Fifth Gear it's the exact opposite. We spend an incredible amount of time to understand the subtle nuances of your market, your products, your values and most importantly your customers. From this discovery process comes a host of expert services and customized customer engagement solutions designed to integrate seamlessly and authentically with your brand promise.

People On Demand

Your team is designed around your peak seasons, customer demographic, and any other factors that dictate the best fit and best results. As you grow, we grow.

Under One Roof

Your customer experience experts sit under the same roof as your order fulfillment operations, giving them complete access to warehouse and accounting support whenever needed.

Constant Training

The Fifth Gear contact center becomes a direct extension of your marketing team. Agents are extensively trained to understand your products and customers.

What we handle for our customers

For many online retailers, a conversation with your contact center is the first touchpoint a customer has with your brand. Need live, personable agents answering phones, responding to chats, and returning emails about everything from product questions to order placement? We do that – and we do it seamlessly.

  •  Inbound Orders
  •  Backorder Requests
  •  Cross-sell & Up-sell
  •  Save the Sale
  •  Product Inquiries & Support
  •  IVR & Custom Voice Branding
  •  Satisfaction Surveys
  •  Order Status, Shipping & Tracking
  •  Direct Mail Follow-up
  •  Custom Email Templates
  •  Billing Inquiries
  •  Returns
  •  Warranty & Rebate Processing
  •  Email Customer Service
  •  Live Chat

From our Customers' Customers

Here are a few real world comments from our clients' customers when interacting with our customer care team.

Thank you so much for the quick response and taking care of the size issue. So great to have such quick service! Very Pleased First Time Customer!!!
You made me comfortable in the belief I would receive this order today and it was here by 7:30 am. You saved my reputation at my job. Thank You, Thank You.
I hope [client] knows what a jewel you are. Thank you for the wonderful customer service that really was.
Ready for the next step? Let's see if we're a good match.
Get Startedor call 800-383-4421