Over the last 30 years of serving ecommerce and catalog retailers, our customer care team has truly mastered the art of creating a phenomenal customer experience. Your dedicated care agent works as your on-site advocate and brand evangelist. They are dedicated to supporting you and your customers in any way possible.
Fifth Gear fulfills the brand promise our clients make to their customers every day.
What we handle for our customers
For many online retailers, a conversation with your contact center is the first touchpoint a customer has with your brand. Need live, personable agents answering phones, responding to chats, and returning emails about everything from product questions to order placement? We do that – and we do it seamlessly.
- Inbound Orders
- Backorder Requests
- Cross-sell & Up-sell
- Save the Sale
- Product Inquiries & Support
- IVR & Custom Voice Branding
- Satisfaction Surveys
- Order Status, Shipping & Tracking
- Direct Mail Follow-up
- Custom Email Templates
- Billing Inquiries
- Warranty & Rebate Processing
- Email Customer Service
- Live Chat
From our Customers' Customers
Here are a few real world comments from our clients' customers when interacting with our customer care team.
Thank you so much for the quick response and taking care of the size issue. So great to have such quick service! Very Pleased First Time Customer!!!
You made me comfortable in the belief I would receive this order today and it was here by 7:30 am. You saved my reputation at my job. Thank You, Thank You.
I hope [client] knows what a jewel you are. Thank you for the wonderful customer service that really was.