Retail Technology

Fifth Gear has nearly 30 years of experience in developing direct retail technology. Our proprietary systems allow a single database to house information from all areas of your ecommerce business – from order management to website hosting and infrastructure.

Our ecommerce technology is the retailer’s foundation for efficiency and performance visibility.  We use the same tools for fulfillment clients that we’ve used for decades to manage some of the most recognizable brands in retail.

Managing Order Fulfillment

With our outsourced solutions your ecommerce, business runs on a fully integrated order management system, guaranteeing a hassle-free experience for you and your customers.

There is no software to purchase, license, or learn. We use our technology for you to deliver a hands-off service that just makes sense.  Order fulfillment clients benefit from the technology without the hassles.

Order Management

• Flexible platforms that accommodate your business processes
• Customized reporting for full visibility into your business
• Accepts all major credit card processors for your customers

Customer Relationship Management

• Browser-based interface for seamless customer service and ease of use for contact center agents
• Single database records all customer interactions, account history, etc.
• Customer information updated in real time across all access points

Website Management

• Fully integrated ecommerce website management with real-time updating
• Full support for multiple websites
• Flexible editing and support for advanced search, product reviews, and other new technologies

Hosting and Infrastructure

• Multiple, disparate data hosting with full redundancy
• Expertise in communications, networks, and the latest in server virtualization technology
• Reporting platforms that allow customers to see their business grow

Integration

• Accommodation for more 3rd party systems and providers for your convenience
• 100% real-time communication across all business functions

You provide the business vision; we’ll provide the technological brawn. With nearly thirty years of experience in retail technology development, Fifth Gear’s systems and infrastructure  are the foundation for our customers’ success.