Your Brand. Our Operation.
Your order fulfillment operations have a crucial impact your brand image – and on your customers’ satisfaction. As your retail fulfillment partner, Fifth Gear becomes your company’s brand to deliver a seamless experience from the time the order is processed, to when the package leaves our warehouse, until it lands on your customer’s doorstep.
Fast Facts About Fifth Gear Order Fulfillment
700,000 square feet of expandable warehouse space.
99.67% order fulfillment accuracy rating.
nearly 3,000,000 packages shipped in 2011.
90% of orders delivered in 3 days or less.
11 custom services to build your business
Understanding Your Retail Business
Whether you are a pure-play ecommerce retailer, a cataloger, or a brand manufacturer with a direct-to-consumer channel, your outsourced fulfillment operations deserve to be handled by an expert who understands your company’s unique brand identity and aligns its services with your strategic business goals. Fifth Gear puts over 30 years of retail experience to work every day for some of the industry’s most recognizable brands. We can handle your day-to-day realities so that you can focus on growing your business
Delivering Results for
Your Retail Operation
See Fifth Gear’s order fulfillment machine in action. We’ll take you on a tour of our facilities and show you the services we provide to deliver results for a variety of retail brands.
Industries We Serve
More Than Pick and Pack
Strategic Order Fulfillment Offerings
Take advantage of these in-house services that support your retail business:
- Gift wrapping
- Heat-applied graphics
Custom Fulfillment Services for Retailers
With Fifth Gear’s fulfillment services, retailers can offer these additional upsell options to their ecommerce customers:
- Custom packaging
- Product photography
- Promotional inserts
- Drop-ship processing
- Inbound freight
- Shipping management
- Inventory liquidation
- Order kitting
Fulfillment Services Focused on Client Success
Fifth Gear works diligently to align the needs of our retailer clients with the processes and communication strategies that make doing business more efficient and enjoyable. Each Fifth Gear client is assigned a single point of contact – a dedicated Client Success Manager – to foster open dialogue on the daily happenings of your business inside Fifth Gear. We learn your strategies, understand your goals, hear your concerns, and recommend paths to operational efficiency.
Fifth Gear’s Client Success Team is backed by an experienced group of account managers. These professionals ensure all of your order fulfillment needs are met, from system administration to vendor management and reporting.
With Fifth Gear order fulfillment, your retail operation is served by great people and backed by a robust, scalable order management platform that we configure and manage on your behalf. Outsourced order fulfillment with Fifth Gear eliminates the need to license and support order management and warehouse technology. It’s all part of your client success package at Fifth Gear.
Making the Decision to Outsource
Considering a move to outsourced order fulfillment? These resources can help you answer questions and make decisions for your retail operations.
Ready to Talk? Be prepared to tell us more.
A partnership with Fifth Gear is more than just a contract to ship boxes from our warehouse. We partner with ecommerce and catalog retailers for the long haul to design outsourced services that best match each brand’s requirements for success.
We’ll have detailed conversations with your team to discover where your operation is today and how you plan for it to grow. Be ready to share your shipping volumes, inventory size, revenue channels, seasonality, average order value, packaging requirements, marketing plans and your overall growth strategy. In turn, we’ll give you honest feedback on how we can help meet your goals.