Order Fulfillment

Your Brand. Our Operation.

As your order fulfillment partner, Fifth Gear becomes your brand – and we know how crucial it is to deliver operational excellence that represents your company’s image and standards of customer satisfaction. We pride ourselves on assisting our customers’ growth in an industry that we’ve led for nearly 30 years: direct retail fulfillment services.

Fifth Gear works with hundreds of top-of-mind retail brands to make the most of their direct-to-consumer channels. We also have served numerous specialty retailers to migrate their business from a brick-and-mortar model to include a successful ecommerce profit center.

Our warehouse fulfillment operations serve customers in a variety of industries. No matter what your market niche, Fifth Gear’s team of experts will devise a plan to lower your costs and scale operations based on your own unique business strategies. Outsourcing your order fulfillment to Fifth Gear provides economies of scale without the capital investment.

Fifth Gear’s Benefits to Ecommerce and Catalog Retailers:

1/2 Million Square Feet of Warehouse Space – room for expansion to accommodate growth and seasonal requirements
Centrally Located – 3-day ground shipping to 85% of the US with special shipping programs for all of North America
Unsurpassed Freight Rates – high volume shipping results in freight savings to pass along to our clients
Inbound Freight Management – operational efficiencies to reduce overall costs that directly impact the bottom line of direct retail fulfillment services
Reverse Logistics - proven strategies to manage all
activity associated with your product after the point of sale to
optimize resources and save our clients money

Understanding Your Retail Business

Fifth Gear’s direct retail order fulfillment services are planned to accommodate each client’s unique needs and growth strategies. Anyone can ship boxes. Before taking on a new fulfillment client, we make sure we understand your business inside and out. Our team will conduct a detailed analysis of your operations, strategies and goals – at no charge. We review your customer base, industry trends, competitive environment, seasonal needs, up-sell opportunities, packaging requirements and most importantly, customer satisfaction.

More than Pick, Pack, and Ship

We recognize that our success involves building long-term relationships with our ecommerce retailer clients. Therefore, we focus on providing tools for our clients far beyond basic order fulfillment. Fifth Gear offers expanded business services to deliver complementary services to support every aspect of your retail business.

Fifth Gear’s value-added services give our customers distinct advantages in the ecommerce industry. With Fifth Gear you can source critical customer offerings and services all in one location, gaining our expertise, lowering your costs, and increasing overall profitability.

Additional Fulfillment Services Include:

Custom Packaging Design

Embroidery & Engraving

Inventory Liquidation

Kitting & Gift Wrapping

Product Photography

Purchasing & Accounting Assistance

Fifth Gear

Fifth Gear Blogs