Ever wondered what an outsourced fulfillment warehouse looks like on the inside? Honestly, if you already operate your own fulfillment services, it probably doesn’t look much different than yours. Better yet – ever wondered how that perfect order gets from sitting on a warehouse shelf to your customer’s front door safely and accurately? The order [...]
Continue Reading...What makes the customer check that top box instead of any of the ones below it? You have been working on your order fulfillment process, refining it to meet your predetermined productivity and efficiency levels. However, experts recommend that you also synchronize your fulfillment services based on your customers’ expectations and treat your retail operations [...]
Continue Reading...I was actually pretty happy with your customer service, up to the point where you asked me to take a survey about your customer service. – Bill Maher By now, you must have analyzed your holiday sales data to figure out what went right (and wrong) during your busiest season. So if you don’t mind [...]
Continue Reading...Outsourcing your retail fulfillment is a sound business strategy and a great option for many online retailers. But in 2012, as the uncertainty of the economic crisis continues and customers shop with caution after a record-setting holiday season (NRF predicts holiday sales reached a record $469 billion), there is mounting evidence to suggest that retailers [...]
Continue Reading...2011 has brought along a variety of changes for ecommerce retailers – the rise of tablet use as a shopping vehicle, social media as a valid selling tool, the great online sales tax debate, and more. But even if you’re waist-deep in holiday orders, you probably find yourself in those few quiet moments wondering ‘So [...]
Continue Reading...As you get back to work on Monday morning after heavy meals and heavier shopping sprees, what is the first thought that comes to your mind? No, not guilt for having opted for that double chocolate nut brownie or for stretching your budget to buy that pair of shoes on sale (although I can totally [...]
Continue Reading...With the holiday season already upon e-retailers, most of them are busy implementing strategies to increase brand awareness and sales. But no amount of holiday marketing push will do any good without a solid foundation. So, here are three sensible ideas that, with a little planning and some savvy implementation, can create a “eureka!” moment [...]
Continue Reading...This holiday season, your ecommerce site has to be richer, more interactive, and faster if you want to meet customer expectations head on. Consider the latest statistics based on Shop.org’s eHoliday survey and data from the National Retail Federation on the potential for ecommerce this season. What are online retailers doing/thinking this holiday season? – [...]
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