Reevoo, a provider of social commerce solutions based in the UK, recently conducted a study on consumer reviews hosted on retail websites. The results were quite surprising – 68% of shoppers had a greater sense of trust for the retailer when both positive and negative reviews were present. Furthermore, 30% of respondents actually suspected that [...]
Continue Reading...Ready for the biggest sporting event in the country? We are – especially since it’s happening right in our beautiful backyard! As Super Bowl 46 kicks off here in Indy on Sunday, the last thing on most retailers’ minds is sports! If anything, “How can I use the event to promote myself?” seems to be [...]
Continue Reading...Yes, it’s that time of the year when returns start coming in from customers who bought in haste during the holiday season (or those who got a gift they could live without!). January is the month when retailers traditionally expect the returns to start pouring in. Consider these stats on retail returns: Liquidation.com, a website [...]
Continue Reading...Operational efficiency. That phrase can send shivers down the spines of ecommerce and catalog retailers, especially during busy seasons. Battling with increased orders and unfamiliar customers, the holiday season exposes every chink in an e-retailer’s operations armor. So what did industry leaders find out about their retail fulfillment operations this season? Over 50% of the [...]
Continue Reading...“The customer is king” is an attitude that has been drilled into our minds, both as members of the retail industry and as consumers (because who doesn’t want to be right all the time?). As ecommerce sales topped $35 billion this past holiday season, e-tailers are patting themselves on their back for a job well [...]
Continue Reading...This shopping season was a crazy one for ecommerce retail – but was it really good for retailers? Consider these facts about the 2011 holiday shopping season: – From December 1st through the 24th, holiday spending rose 4.7% (4% is typically considered a good season), but analysts warn that it could be because of higher [...]
Continue Reading...It’s no secret that this year has been the year of the ecommerce retailer – more than five $1 billion days in online sales, countless months of double-digit growth, record-setting sales numbers, even hiring while the rest of the economy struggles. With all of that good news in mind, it is easy to assume that [...]
Continue Reading...So the holidays are over, but the aftermath of record-breaking sales is about to get even crazier for online retailers. The more consumers buy, the more they have to return – and in ecommerce, sometimes the return process and its affect on your inventory management can be greater than when you sold the item in [...]
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